Payment Specialist

Major Responsibilities:

• Provide project support to the Clinical Site Payments team.  

• Verify and collect supporting documents and approvals for site invoices.  

• Gather site-specific budget information and assist in maintaining budget intelligence tools.  

• Prepare program and study status reports.  

• Maintain a system to track the progress and status of clinical payments.  

• Support the setup, access requests, and maintenance of project systems within Site Payments.  

• Update payment-related data in the clinical payments platform, including coordination with internal and external team members as needed.  

• Generate, format, and compile project-related data into reports as requested.  

• Coordinate and track project workflows.  

• Monitor payments owed to clinical investigative sites per the negotiated unit price in the clinical trial agreement.  

• Collaborate with third-party site payment vendors to resolve payment discrepancies and historical issues.  

• Assist in identifying potential sites and facilitate outreach activities for payment discrepancies and clarifications.  

• Support the creation of Purchase Requisitions and the setup of Purchase Orders for investigative sites.  

• Set up the Subject Visit Template (SVT) and Visit Cost Calculator in the Clinical Trial Management System (CTMS).  

• Perform site payment reconciliations in partnership with the Clinical Operations Team.  

• Manage the submission of invoices in the financial system, ensuring proper routing for review and approval while facilitating timely payment disbursement by Accounts Payable.  

• Actively participate in various study meetings.  

• Assist with the preparation and distribution of project-related correspondence, including agendas, meeting minutes, tracking spreadsheets, newsletters, and presentations.  

Supervisory Responsibilities:

• None  

Experience:

• Excellent research and analytical abilities and quantitative skills.  

• Strong written and oral communication skills in English.  

• High levels of organization and attention to detail.  

• Ability to multi-task.  

• Ability to work independently in a flexible business environment.  

• Proficiency in using Microsoft Office, particularly Outlook, Word, Excel, Smartsheet and PowerPoint.  

• Ability to process work with a high level of accuracy and on-time  

• Desire to learn and expand  

• Must be willing to work in a fast-paced environment with time sensitive materials.  

• Demonstrated ability to work effectively at all levels of an organization.  

• Ability to work independently, prioritize and work in a team environment is essential   

• Perform other administrative duties as assigned   

Preferential Experience:  

• Fluent written and oral communication skills in Japanese.  

• Experience using Power BI.  

• Experience using Electronic Data Capture (EDC) 

Competencies:

Ethics- Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.  

Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently. Completes administrative tasks correctly and on time. Follows instructions and responds to management direction.  

Communication- Listens and seeks clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. Able to read and interpret written information.  

Teamwork- Balances team and individual responsibilities; Gives and welcomes feedback;  

Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Contributes to building a positive team spirit, Shares expertise with others.

Adaptability– Able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.  

Technical Skills- Assesses own strengths and development areas; Pursues training and opportunities for growth; Strives to continuously build knowledge and skills; Shares expertise with others. 

Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to reaching goals; Completes tasks on time or notifies appropriate person with an alternate plan.  

Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.  

Analytical- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.  

Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.   

Project Management- Communicates changes and progress; Completes projects on time and budget.  

Computer Skills: Microsoft Office Apps., CTMS.   

Other Qualifications: 

Travel: Yes, 10%  

Global Competencies

When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.  

• Fosters Teamwork  

• Provides and Solicits Honest and Actionable Feedback  

• Self-Awareness  

• Acts Inclusively  

• Demonstrates Initiative  

• Entrepreneurial Mindset  

• Continuous Learning  

• Embraces Change  

• Results-Oriented  

• Analytical Thinking/Data Analysis  

• Financial Excellence  

• Communicates with Clarity