IT Support Specialist II
Primary Location: China, Shanghai Shinmay 求人ID R0000037978 Category ITAbout this Role
Key Accountabilities:
• to work on the IT tickets raised by business related to the applications.
Understanding the business functionality of the applications that are beign supported.
• Actively work with one or more functional areas within PAREXEL to align business process with systems and tools.
Provide technical support to Clinical Business Users.
Troubleshoot and resolve issues related to applications.
Collaborate with other IT Team members.
Document technical issues and solutions.
Provide on-call support as needed.
Provide excellent resolutions to all the Application issues.
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 1-3 years of experience in IT support.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to manage multiple tasks and priorities.
Ability to work in a fast-paced and dynamic environment.
Strong attention to detail.
Willingness to provide on-call support.
Experience in SQL queries.
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