Site Payment Lead II

Join our innovative Investigator Payment Office as aSite Payment Leadand take ownership of a critical function in our clinical trial operations. This role offers flexibility to work fully remote or from our modern, collaborative offices inSerbia, Poland, or Hungary—your choice. You'll be part of an international team dedicated to excellence in clinical research operations.

AsInvestigator Payment Lead, you will be the go-to expert for investigator payment management across assigned studies. You'll coordinate seamlessly with project teams, site contracts specialists, and clinical operations to ensure timely, accurate payments and effective budget management. You'll drive process improvements, mentor team members, and maintain the highest standards of financial stewardship.

Key Responsibilities:

• Lead ownershipof investigator payment queries and serve as primary contact for project teams

• Manage end-to-endpayment processes, including setup, modifications, and reconciliation within our payment systems

• Drive proactive problem-solvingwith accountability for timely resolution and risk mitigation

• Lead study startup meetingsas the Investigator Payment representative, ensuring payment strategies are clearly documented

• Oversee audits and inspectionsrelated to investigator payments

• Analyze and presentpayment data and reports to internal and external stakeholders

• Mentor and trainteam members on payment processes and best practices

• Identify and implementprocess efficiencies and system improvements

• Ensure compliancewith contractual payment timelines and Parexel SOPs

• Resolve escalated issuesand payment discrepancies with accuracy and attention to detail

• Collaborate cross-functionallywith Project Leadership, Site Contracts, eClinical, and Clinical Operations teams

What We're Looking For...

Preferred Experience:

• Background in a Clinical Research Organization preferred

• Knowledge of clinical trial pricing and budgeting tools

• Understanding of CRO operations and the investigator payment function's strategic importance

• Experience with payment systems and financial reconciliation

Education:

• Bachelor's degree or equivalent

Essential Skills:

• Excellent written and verbal communication in English

• Advanced proficiency in MS Excel (pivot tables, data analysis, complex formulas)

• Strong proficiency in MS Outlook, Teams, PowerPoint, and Word

• Analytical mindset with meticulous attention to detail

• Ability to make sound decisions and advise colleagues in ambiguous situations

• Root cause analysis and problem-solving capabilities

• Professional customer-facing skills with patience and quality focus

• Ability to juggle multiple priorities and manage complex workloads

• Comfortable thriving in a decentralized, matrix environment

• Team player with strong interpersonal skills

Why Join Us?

Work with a talented, international team in a flexible environment that supports both remote and office-based work. You'll gain deep expertise in clinical trial operations while making a tangible impact on research timelines and investigator relationships.