Manager Business Analyst- Resource Onboarding -FSP

Parexel FSP is looking for a Manager Business Analyst- Resource Onboarding. This is a remote role in the United States.

We are seeking a highly motivated and experienced Manager Business Analyst - Resource Onboarding to join our team. The successful candidate will be responsible for developing and implementing resource onboarding program policies and procedures, supporting the identity access management lifecycle, and ensuring compliance with security protocols. This role requires strong collaboration with internal stakeholders and external third parties to ensure seamless external resource onboarding and offboarding. This role involves proactively overseeing and actively participating in Global Development resource onboarding processes, including addressing expired credential and account requests with the non-employee contingent workforce (NEMO) team and Global IT stakeholders.

Job Duties:

The most important duty of the manager is to ensure that only authorized users have been onboarded and issued Company identity credentials which are required to gain further access into Sponsor’s systems and data. Listed below is a non-exclusive list of job duties:
• Assist in developing and implementing resource onboarding program policies and procedures, including
supporting process flows.
• Contribute to and support Global Development’s third-party identity access management lifecycle; including
onboarding, offboarding, and account updates.
• Work with key internal stakeholders to ensure that resource onboarding practices meets the needs of the
business.
• Maintain ongoing communication with external third parties to ensure assigned personnel complete
credentialing on time, preventing unnecessary expiration and account deactivations.
• Manage the resolution of expired external third-party vendor identity access requests.
• Conduct and document periodic process risk assessments. Respond to audit and other compliance findings
and implement effective remediation measures.
• Monitor activity logs to identify potential security threats.
• Investigate incidents and recommend corrective actions, including potential process and technology-based
solutions.
• Familiarity with Active Directory, ServiceNow, and Octa Identity Access Solutions
• Escalate and resolve issues promptly, managing third-party vendor inquiries and support tickets.
• Develop and maintain training materials related to identity access management and oversight
• Train third-party vendor contacts on the identity access request process.
• Collaborate effectively with internal functions responsible for managing access to internal systems and assets

In addition, the Manager will be expected to produce the following reports:

Create and distribute reports to demonstrate the effectiveness of the resource onboarding process. The periodic resource onboarding reports may include the following:
• Produce an annual report to assess and communicate the effectiveness of resource onboarding process
and make recommendations for improvements.
• Produce a quarterly report which includes an analysis of the incidents in the prior quarter, the steps taken
to mitigate the incident, and recommendations for preventing similar incidents in the future.
• Produce a monthly report that tracks and reports on key resource onboarding metrics such as the number
of third-party vendor credentials created, the number of credential expiry requests processed, the number
credential deactivations due to lack of system access >90 days, and the number of compliance audits conducted.

Job Requirements:

• Strong technical skills, including experience with Active Directory,
ServiceNow, and Okta Identity Access Solutions
• Strong written and verbal communication skills
• Familiarity with vendor / resource onboarding best practices and
compliance standards.
• Strong project management skills.
• Strong understanding of business process assessment, with the
ability to evaluate key components and document process flows.
• Pharma knowledge preferred, experience with health sciences
vendors

Education Requirements: Bachelor's Degree

The qualifications for the manager – resource onboarding require at least a computer science / business analyst bachelor’s degree, with preference given to applicants possessing a master’s degree.
• 7 years of experience in a Business Analyst role or related field.
• At least three years of experience in a managerial role.
• Bachelor’s / Master’s degree in a related field

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EEO Disclaimer

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the United States includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.